Frequently Asked Questions

Please check the list below for answers to your questions. If you can't find the answers here, call (760) 647-6595 or contact us for more help.

How do I request a Guided Trip?

To request a guided trip, you can either call (760) 647-6595, use our contact form to submit a request, or email guides@monolake.org

How do I pay for a Guided Trip?

You need a Visa, MasterCard, American Express, or Discover credit card to pay for your trip, whether you are signing up online or over the phone. We also accept cash or personal checks.

Custom guided trips require a 50% deposit to hold the date, which can be paid over the phone with the above credit cards. Three weeks before your trip date, the remaining balance will be processed. You are welcome to pay the full balance at any time, though cancellation fees apply.

What is the Guided Trip cancellation policy?

If you cancel three weeks prior to your trip date, we will refund your deposit (less a $50 processing fee). No refunds can be issued for any reason if cancellation is within three weeks of the guided trip date.

Can I bring my pet?

Pets may be considered on custom trips if they are well behaved. Please note that pets are not allowed at certain locations in the Mono Basin and having a pet will limit where we can go.

Do I need four-wheel drive for the guided trips?

No, generally not. The guide has an AWD vehicle that can accommodate up to four guests, but if there are more, the client's vehicle may be required.

Does weather affect the guided trips?

The Mono Basin's dramatic weather is part of what you come here to experience. There are no refunds for weather-related reasons, so please check road conditions before you leave home, and bring plenty of layers, rain gear, and warm clothes for your trip.

Will I need to sign a waiver?

Yes, every participant must sign a waiver.

How do I submit an evaluation of a trip I just attended?

You will receive a link to an evaluation in an email after your trip. Thank you for your feedback!