Frequently Asked Questions

Please check the list below for answers to your questions. If you can't find the answers here, call (760) 647-6595 or contact us for more help.

How do I register for a Guided Trip?

To register for a guided trip, you can either call (760) 647-6595 or sign up online. To sign up online, click the "register" button below the trip of your choice and fill out the requests. If you do not see that button, registration has not yet opened. We do not accept mail-in registrations or registration by email.

How do I find my member login?

If you don't know your username and password, call (760) 647-6595 during business hours to retrieve it.

How do I pay for a Guided Trip?

You need a Visa, MasterCard, American Express, or Discover credit card to pay for your trip, whether you are signing up online or over the phone. We do not accept cash or personal checks.

How do I pay for a Custom Trip?

Custom trips require a 50% deposit to hold the date, which can be paid over the phone with the above credit cards. Three weeks before your trip date, the remaining balance will be processed. You are welcome to pay the full balance at any time, though cancellation fees apply.

What is the Guided Trip cancellation policy?

For pre-scheduled guided trips, if you cancel three weeks prior to the guided trip start date, we will refund your payment (less a $15 processing fee). No refunds can be issued for any reason if cancellation is within three weeks of the guided trip date, but tuition can be applied to another trip within one calendar year of your cancellation date. If you cancel within one week of the trip start date, no credits or refunds can be issued for any reason.

For custom guided trips, if you cancel three weeks prior to your trip date, we will refund your deposit (less a $50 processing fee). No refunds can be issued for any reason if cancellation is within three weeks of the guided trip date.

Can I come to only a portion of a Guided Trip?

You may, as long as you attend the beginning. For example, if your guided trip begins in the morning at 8:00am, you must attend the beginning, and you may leave when it is convenient for you. There are no discounts for attending only a portion of any guided trip.

Can I bring my children?

Yes. Children (5-12) have a special discounted price. Please make sure to buy them a ticket. Children under the age of 5 are allowed on the trips for free, but please be aware that the trips are not catered specifically for small children and the guide will be attending to the entire group’s needs. You are responsible for your children on the trip.

Can I bring my pet?

No pets are allowed on scheduled guided trips. Please find boarding accommodations for your pets or leave them at home; do not leave pets in your car during trips.

Pets may be considered on custom trips if they are well behaved. Please note that pets are not allowed at certain locations in the Mono Basin and having a pet will limit where we can go.

Can I carpool with someone else during the trip?

Yes. We encourage carpooling, and will make sure that everyone has a ride during the trip.

Do I need four-wheel drive for the guided trips?

No, generally not. Some trips will drive on dirt roads. You can always carpool with someone who can accommodate your needs.

Does weather affect the guided trips?

The Mono Basin's dramatic weather is part of what you come here to experience. There are no refunds for weather-related reasons, so please check road conditions before you leave home, and bring plenty of layers, rain gear, and warm clothes for your trip.

Will I need to sign a waiver?

Yes, every participant must sign a waiver.

How do I submit an evaluation of a trip I just attended?

You will receive a link to an evaluation in an email after your trip. Thank you for your feedback!